Please read these Terms and Conditions carefully before using our booking services.
By accessing and using BookingReservationDesk.online (the "Website") and our booking services (the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years old. Bookings for minors (under 18) must be made by a parent or legal guardian.
These Terms and Conditions, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and BookingReservationDesk.
BookingReservationDesk.online operates as a travel agency and booking platform for flight and train reservations. We act as an intermediary between you and travel service providers (airlines, rail companies, and other transportation providers).
We are not a direct carrier or transportation provider. We facilitate bookings between you and third-party service providers. The actual travel services are provided by these third parties, and their own terms and conditions apply to your travel.
The booking process involves several steps that you must complete accurately to ensure successful reservation of travel services.
Upon successful booking, you will receive:
It is your responsibility to verify all booking details upon receipt. Any discrepancies must be reported to our customer service within 2 hours of booking confirmation. After this period, changes may be subject to service provider policies and additional fees.
All prices displayed on our Website are in Australian Dollars (AUD) unless otherwise specified.
Our displayed prices include:
Additional costs that may apply (if not included):
We accept the following payment methods:
| Payment Method | Processing Time | Additional Fees |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, AMEX) | Instant | 1.5% card processing fee |
| PayPal | Instant | 2% service fee |
| Bank Transfer | 1-3 business days | No additional fee |
| Afterpay | Instant | As per Afterpay terms |
All payments are processed through secure, encrypted channels. We do not store your complete payment card details on our servers. By providing payment information, you authorize us to charge the specified amount for your booking.
Cancellation policies vary depending on the service provider, fare type, and timing of cancellation.
In cases of force majeure (natural disasters, pandemics, government restrictions), refund and cancellation policies may be adjusted according to service provider policies and applicable laws. We will assist you in communicating with service providers under such circumstances.
As a user of our Services, you have several important responsibilities:
You are solely responsible for:
You are responsible for ensuring all information provided during booking is accurate. Incorrect information may result in denied boarding, additional fees, or complete loss of fare. Name changes after booking are generally not permitted and may require rebooking at current rates.
All content on BookingReservationDesk.online, including but not limited to text, graphics, logos, images, software, and website design, is the property of BookingReservationDesk or its content suppliers and is protected by Australian and international copyright laws.
You may:
You may not:
To the maximum extent permitted by law, BookingReservationDesk.online, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.
We are not liable for:
Our maximum liability to you for any claim arising from these Terms or your use of our Services shall be limited to the total booking value or AUD $1,000, whichever is less.
Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law or any other legislation which may not be excluded, restricted, or modified by agreement.
You agree to indemnify, defend, and hold harmless BookingReservationDesk.online, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
This indemnification obligation will survive the termination of these Terms and your use of the Services.
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
Your continued use of our Services after any modifications to these Terms constitutes acceptance of those changes. If you do not agree to the modified terms, you must discontinue using our Services.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties agree to the following resolution process:
You may also refer complaints to the Australian Competition and Consumer Commission or other relevant consumer protection agencies in your jurisdiction.
By using BookingReservationDesk.online, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
If you do not agree to these terms, please do not use our Services.
If you have any questions about these Terms and Conditions, please contact us:
Email: legal@bookingreservationdesk.online
Phone: +61 881022559 (Monday to Friday, 9am-5pm AEST)
Address: 47 Grange Road, Caulfield East, Vic 3145, Australia
Response Time: We aim to respond to legal inquiries within 5 business days