1. Introduction

Welcome to BookingReservationDesk.online ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at privacy@bookingreservationdesk.online.

This Privacy Policy applies to all information collected through our website (bookingreservationdesk.online) and any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services").

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information You Disclose to Us

We collect personal information that you provide to us when you:

• Make a booking: Name, email address, phone number, passport details (for international travel), date of birth, payment information
• Create an account: Username, password, contact information, travel preferences
• Contact our support team: Contact information, booking reference numbers, communication records
• Subscribe to our newsletter: Email address, name, communication preferences

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:

• Device and Usage Information: IP address, browser type, operating system
• Location Information: General location (city/country level) based on IP address
• Cookies and Tracking Technologies: Information about your browsing behavior on our site

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

To Provide Our Services

• Process and manage your flight and train bookings
• Send booking confirmations, tickets, and travel itineraries
• Process payments and prevent fraudulent transactions
• Notify you of booking changes or travel alerts

For Communication

• Respond to your inquiries and provide customer support
• Send administrative information, such as updates to our terms and policies
• Send marketing and promotional communications (with your consent)
• Deliver targeted advertisements about our Services

For Business Operations

• Improve our Services and develop new features
• Analyze usage trends and preferences
• Protect against unauthorized access and ensure security
• Comply with legal obligations and enforce our terms

4. Sharing Your Information

We may share your information in the following situations:

With Travel Service Providers

To complete your bookings, we share necessary information with:

• Airlines and airline alliances
• Rail service providers and train operators
• Hotel and accommodation partners (for package deals)
• Car rental agencies (when included in your booking)

With Third-Party Service Providers

We may share your data with third-party vendors who perform services for us, such as:

• Payment processing services
• Email delivery and communication services
• Customer relationship management systems
• Data analytics and marketing platforms

For Legal Reasons

We may disclose your information where required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to valid requests by public authorities
• Protect our rights, privacy, safety, or property
• Enforce our Terms and Conditions

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser. However, disabling cookies may affect the functionality of our Services.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Our Security Measures Include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure data center facilities with physical security
• Employee training on data protection principles

We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Booking information: 7 years from date of travel (for tax and legal compliance)
• Account information: Until account deletion request (plus 30-day grace period)
• Marketing data: Until consent is withdrawn
• Customer service records: 3 years from last interaction

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Your Rights May Include:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request restriction of processing your information
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal information
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

9. Children's Privacy

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under 16 without verification of parental consent, we take steps to remove that information from our servers.

For bookings involving children under 16, we collect limited information necessary for travel arrangements, which must be provided by a parent or legal guardian.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

We will notify you of any material changes by posting the new Privacy Policy on this page and, if appropriate, sending you an email notification. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.